J. CHRIS HARVEY jcharvey@harveycom.com San Jose, CA http://www.harveycom.com ================================================================= OBJECTIVE A technical writing contract in the Silicon Valley that starts on or after March 15, 2005. SUMMARY Technical writer with nearly 16 years of software industry experience. Major strengths include technical knowledge, writing proficiency, organizing and planning skills, research ability, and a sense of user needs. A responsible, persistent, focused, swift-learning, hard worker. SKILLS - Familiar with all phases of document development, including writing publication plans, defining style and format, creating templates, structuring information for online use and hypertext navigation, and organizing development and review teams. - Experienced with online help and paper documents, including user guides, tutorials, reference manuals, systems administrator manuals, installation manuals, and training manuals. - Proficient with FrameMaker; experienced with Interleaf, Microsoft Word, RoboHELP, and ForeHelp. - Adept with the Macintosh; nine years of experience with UNIX (including C shell, vi editor, and systems administration) on a variety of workstations; experienced with Windows 2000 and Windows XP. WRITING Technical Writer (contract) 6/04-present EXPERIENCE JUNIPER NETWORKS, INC., Sunnyvale, CA Creating and updating hardware documentation for routers and add-on modules. Technical Writer (contract) 3/04-4/04 SIERRA DESIGN AUTOMATION, INC., Santa Clara, CA Wrote a user guide for Pinnacle, which is IC physical design software used by hardware engineers. Technical Writer (contract) 6/02-2/04 CISCO SYSTEMS, INC., Milpitas, CA Created and updated documentation for Cisco IOS, which is the operating system for most Cisco platforms. Replied to customer email sent to the address used to report Cisco documentation issues. Technical Writer (contract) 9/01-3/02 SUPPORTSOFT, INC., Redwood City, CA Created and updated documentation and online help for infrastructure software that enhances, automates, and personalizes customer support over intranets and the Internet. Technical Writer (contract) 6/00-7/01 SYNOPSYS, INC., Sunnyvale, CA Created a user guide and updated other manuals and WinHelp online help for FPGA Compiler II and FPGA Express, which are digital electronic design software tools for hardware engineers. Updated manuals, release notes, and other documentation for Protocol Compiler. Updated the internal website for the System-Level Design Business Unit. Technical Writer (contract) 8/99-5/00 CADENCE DESIGN SYSTEMS, INC., San Jose, CA Created and updated an API reference manual and updated a design guide for the Cierto Virtual Component Co-Design (VCC) environment. Engineers use the environment to design digital electronics at the system level by integrating reusable, third-party hardware and software components. Tested WinHelp online help. Technical Writer (contract) 6/99-8/99 SYNOPSYS, INC., Sunnyvale, CA Updated manuals, release notes, and other paper and online documentation for Behavioral Compiler, which is a set of digital electronic design software tools for hardware engineers. Technical Writer (contract) 3/99-5/99 SYMANTEC CORP., Cupertino, CA Updated the reference manual for the ACT! Software Developer's Kit. Helped test WinHelp online help for ACT! Edited the user guide for Mobile WinFax. Technical Writer (contract) 1/99-2/99 ORACLE CORP., Redwood Shores, CA Edited the most frequently-used part of the IT support group's website and reduced its word count by 17 percent, while improving its clarity, readability, and ease of use. Technical Writer (contract) 10/98-11/98 CADENCE DESIGN SYSTEMS, INC., San Jose, CA Created training materials for software used by integrated circuit designers. Work included labs for synthesis, routing, and verification. Technical Writer (contract) 8/98-10/98 MARKETFIRST SOFTWARE, INC., Mountain View, CA Developed documents for EMA (enterprise marketing automation) software, which marketers use to design, execute, and evaluate campaigns through both traditional media and the Internet. Technical Writer (contract) 6/97-5/98 TIBCO FINANCE TECHNOLOGY, INC., Palo Alto, CA Updated WinHelp online help for MarketSheet for Windows, which is a development environment for creating displays that brokers, money managers, and floor traders use to view real-time and historical financial market data. Updated manuals for MarketSheet for UNIX. Technical Writer (contract) 8/96-5/97 SYNOPSYS, INC., Mountain View, CA Updated online manuals for digital electronic design software used by hardware engineers. Work included documentation for HDL Advisor, which finds areas of potentially poor performance in a high-level design before logic synthesis and simulation. Updated manuals for Cyclone, which is a cycle-driven simulator. Technical Writer (contract) 3/96-8/96 PARAMETRIC TECHNOLOGY CORP., San Jose, CA Updated online help files, reference manuals, a user guide, and an installation and systems administration guide for Pro/MECHANICA, which is a line of CAD design optimization software for mechanical engineers. Technical Writer (contract) 3/95-2/96 SYNOPSYS, INC., Mountain View, CA Wrote a tutorial for digital electronic design software used by hardware engineers. The tutorial covered high-level design using Synopsys tools and VHDL; tasks included schematic capture, logic synthesis, performance analysis, and simulation. Co-wrote manuals for a next-generation, cycle-driven simulator. Technical Writer (contract) 8/94-3/95 LEGENT CORP., Sunnyvale, CA Developed manuals for an SCM (software configuration management) application, which programmers use to track and manage releases. Work included a tutorial, a user guide, a quick reference, and a global index. Lead Writer 5/93-2/94 VANTAGE ANALYSIS SYSTEMS (a VIEWLOGIC company), Fremont, CA Developed documents for simulation software used by digital hardware engineers. Was FrameMaker company expert. Answered the hotline as a member of Customer Support. - Led the development and release of the company's first online manuals. - Integrated FrameViewer software into the company's online help system on six UNIX platforms. - Created FrameMaker templates and defined style and format for all company training manuals. Technical Writer 3/89-12/92 CADENCE DESIGN SYSTEMS, INC., San Jose, CA Created manuals for software used by designers of digital and analog electronics. Wrote systems administrator manuals for installation, network licensing, printing, system configuration, and system management. - Created and led a multi-discipline team that developed and reviewed installation and licensing manuals. - Exceeded company standards for document accuracy and completeness by personally testing procedures for installing and setting up systems. OTHER Editor 11/91-11/95 EXPERIENCE For Mr. Farzad Nekoogar, Santa Clara, CA Edited Digital Control Using Digital Signal Processing, which is a Prentice-Hall graduate-level textbook. EDUCATION Planning the High-Tech Project 2000 U.C. SANTA CRUZ EXTENSION Documenting C++ 1999 U.C. SANTA CRUZ EXTENSION Creating Help with RoboHELP Classic 1999 U.C. SANTA CRUZ EXTENSION Certificate in Managing the Development of 1998 Technical Information U.C. SANTA CRUZ EXTENSION Certificate comprises nine courses: - Estimating, Scheduling, and Tracking 1998 Documentation Projects - Managing People in Publications 1997 - Developing a Style Guide for Online 1996 Documentation - Developing an Information Document Plan 1996 - Indexing Technical Documents 1995 - Modular Documentation 1994 - Defining and Achieving Quality Publications 1994 - Publications Departments in the Company 1993 - Technical Writer's Annual Physical 1993 How to Design Eye-Catching Brochures, 1996 Newsletters, Ads, and Reports CAREERTRACK SEMINARS Defining User Tasks 1992 COMTECH SERVICES, INC. Discrete Math 1990 SAN JOSE STATE UNIVERSITY Pascal Programming 1990 SAN JOSE STATE UNIVERSITY Digital Circuits and Systems 1989 U.C. SANTA CRUZ EXTENSION Teaching Certificate 1988 STATE OF OREGON B.S. in Industrial Arts Education 1988 OREGON STATE UNIVERSITY With emphasis on communications, electrical engineering, industrial engineering, education, math, and graphic arts. PROFESSIONAL Senior Member, Society for Technical Communication ASSOCIATIONS SILICON VALLEY CHAPTER Activities comprise attending chapter meetings regularly, judging for the International Technical Publications Competition, judging and lead judging for the Northern California Technical Communication Competition, mentoring other writers as part of the Mentor Program, and performing other volunteer work.